![]() When placing an order on, you (the customer) are considered the importer of record and must comply with all applicable laws and regulations. Orders shipped to Canada will be subject to duties, customs tariffs, value added taxes and similar taxes that are levied are required in the applicable jurisdiction by local authorities, which will be in addition to the prices for the merchandise listed on our website and will be collected during Checkout. ![]() State laws require that we charge applicable sales tax on orders shipped to the following states, where Marc Jacobs has a retail presence: FAQ General How can I contact a Marc Jacobs representative? How do I check the status of my order? Can I place an order over the phone? How do I cancel or change my order? When will I be charged? What forms of payment do you accept on ? In what currency are the prices displayed on ? Is my credit card information safe? How is tax calculated? What do I do if my item(s) arrived damaged or defective? How do I sign up for your email list? What happened to Marc by Marc Jacobs? Inaccuracy Disclaimer Product Information and Orders for Products Watches Warranty Hybrid Smartwatch Touchscreen Smartwatch What is the welcome 10% off promotion? What is Hypefest Sweepstakes? What is the Holiday Sale? What is the Give Thanks, Get Sale Promotion? Shipping & Returns: International What countries/regions are eligible for international orders? How do I place an international order? Can I place an international order over the phone? Why can’t I ship certain items? When will I be charged? What forms of payment do you accept for international orders? What will I be charged? When can I expect my order to arrive? Can I overnight an international order? Can I gift wrap my international order? What is the international return policy? How much is the international return fee? How do I return an international order? What do I do if my item(s) arrived damaged or defective? How long will it take to receive a refund on a returned order? Can I return an international order to a store? Can I return a gift I received from an international order? What are the international promotions? Shipping & Returns: North America How much will shipping cost? When will my order ship? How long will it take to receive my order? What is the return policy? How long will it take to receive a refund on a returned order? How do I return or exchange an order I received as a gift? What is the retail store return policy? Ship to Canada Shipping and Processing Fees Pre-Order When will my order ship? When will I be charged? How do I cancel my pre-order?
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